Privacy Policy

01Who We Are

This Privacy Policy applies to Paula Wood, trading as Paula Wood ("we", "us", or "our").

We are the data controller for the personal information we collect about you. We are committed to protecting your privacy and handling your data in a transparent, fair and secure way in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

02Information We Collect

We collect personal information in the following ways:

Information you give us directly

• Your name and email address when you complete the contact form on our website
• Your message content and the service you are interested in
• Your email address when you sign up to our newsletter
• Information you share during coaching, mentoring or workshop sessions
• Payment information when you purchase a service (processed securely by third-party providers)

Information collected automatically

• Technical data such as your IP address, browser type and device information
• Pages visited and time spent on our website (via analytics)
• Referral source (how you found our website)

Information from third parties

• If you connect with us via Facebook or LinkedIn, we may receive basic profile information
• Information from our newsletter provider (Mailchimp) regarding email engagement

03How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested
• Send you the newsletter you have subscribed to, including insights, inspiration and practical guidance
• Send you service-related communications such as booking confirmations and session reminders
• Improve our website, services and client experience
• Comply with legal and regulatory obligations
• Send you marketing communications where you have given consent or where we have a legitimate interest

04Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Consent — for newsletter sign-ups and marketing communications. You may withdraw consent at any time.
• Contract — to deliver services you have purchased or enquired about.
• Legitimate interests — to improve our website, respond to enquiries and develop our business, where this does not override your rights.
• Legal obligation — where we are required to process data to comply with the law.

05Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services. All third-party providers are required to handle your data securely and in accordance with applicable data protection law. We may also disclose your information where required by law or to protect our legal rights.

06Cookies

Our website uses cookies — small text files stored on your device — to help us provide a better experience. We use:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — to understand how visitors use our site (Google Analytics)
• Marketing cookies — where you have consented, to deliver relevant content

You can control cookies through your browser settings. Disabling certain cookies may affect how our website functions. By continuing to use our website, you consent to our use of cookies as described above.

07How Long We Keep Your Data

We retain your personal information only for as long as necessary for the purposes set out in this policy:

• Contact enquiries — up to 2 years from last contact
• Client records — up to 6 years in accordance with legal requirements
• Newsletter subscribers — until you unsubscribe
• Website analytics — typically 26 months (Google Analytics default)

After these periods, data is securely deleted or anonymised.

08Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to correct inaccurate or incomplete data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restrict processing — to limit how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, please contact us at Paula@paulawood.co.uk. We will respond within 30 days.

09Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

While we take all reasonable steps to protect your data, no method of transmission over the internet is entirely secure. If you have concerns about a specific communication, please contact us directly.

10Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

This Privacy Policy was last updated in April 2026. We may update it from time to time — any changes will be posted on this page with a revised date.